Cancellation & Refunds

Cancellation and Refunds Guidelines

Maxtra Technologies Private Limited aims to build long-term business relationships with its customers. Therefore, we follow a liberal cancellation/termination policy under the following conditions:

• No cancellations are permitted for products/services purchased during promotional offers or on special occasions/events such as month-end offers, Diwali, Christmas, New Year, etc. Due to the limited duration of such offers, cancellations are not possible.
• Cancellation requests will be considered only if made within 12 hours of placing an order. However, the cancellation request will not be entertained if the order has been communicated to vendors/merchants/execution teams and they have initiated the shipping/work process.
• RAny remittance/payment amount received will not be refunded in any case, even if the cancellation request is placed within 12 hours. The amount may be adjusted against other services or a future order within the next 90 days.
• If you find that any product or service received is not up to the mark, not as shown on our website, or does not meet your expectations, you may notify our customer service team within 12 hours of receiving the product/service. The customer service team will consider your concern and take appropriate action to rectify the issue and improve our service.

All cancellation requests should be sent to our billing department. A cancellation will not be considered valid until it is confirmed by the respective department. Cancellation requests will be considered only when made within 12 hours of placing the order and before the execution of the project has started. Maxtra Technologies will not be held responsible for any third-party services.

Refund Policy

• The money-back policy is not applicable at Maxtra Technologies. If you purchase a product or subscribe to any service, our company does not offer a money-back guarantee. However, if you are not satisfied with our product or service, you may notify our customer service team within 12 hours of receiving the product/service. The customer service team will consider your concern and take appropriate action to rectify the issue and improve our service.
• In the case of our products/services, we offer flexible payment plans under which a customer can make the final payment after reviewing the performance of the product/service within one week of delivery.

Due to the nature of our services, Maxtra Technologies does not guarantee refunds upon cancellation. In the case of monthly payments, it is understood that payment for the next month will be released only after reviewing the current month's performance. Maxtra Technologies does not provide any guarantee based on custom configurations of software, website rankings, third-party services, etc., and will not be held responsible for any refund claims arising from such circumstances.